Privacy Policy
1. Information We Collect
We collect account details, profile information, death notice data, condolence submissions, uploaded documents, and moderation data needed to operate the platform safely.
2. How We Use Your Information
We use your data to publish notices, verify identities, prevent fraud, moderate abusive content, maintain audit logs, send service communications, and improve reliability and user experience.
3. Information Sharing
Death notices and condolences are public by design. Funeral home contact information is also displayed publicly in our directory. We do not sell your personal information to third parties.
4. Anti-Fraud and Verification Data
To prevent false notices, we may collect death certificate references, upload checksums, reviewer IDs, and review timestamps. This information is retained for traceability and legal compliance.
5. Data Security
We implement appropriate technical and organizational measures to protect the security of your personal information.
6. Retention and Deletion
Public notice content can remain visible for memorial purposes. Verification and moderation records may be retained longer for legal, trust, and abuse-prevention obligations.
7. Access Control and Audit Trails
Admin actions may be logged with actor IDs and timestamps to prevent abuse and to support investigations where false notices or impersonation are reported.
8. Cross-Border and Processor Services
We may use trusted third-party providers for hosting, email, and messaging. Data may be processed in jurisdictions outside your country under contractual safeguards.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at info@rememberus.co.za